{"id":69794,"date":"2026-10-20T20:45:23","date_gmt":"2026-10-20T20:45:23","guid":{"rendered":"https:\/\/pakistanintheworld.pk\/live\/?p=69794"},"modified":"2026-10-20T20:45:23","modified_gmt":"2026-10-20T20:45:23","slug":"azerbaijans-public-friendly-service-systems-asan-and-dost-in-pakistan-by-tazeen-akhtar-islamabad","status":"publish","type":"post","link":"https:\/\/pakistanintheworld.pk\/live\/azerbaijans-public-friendly-service-systems-asan-and-dost-in-pakistan-by-tazeen-akhtar-islamabad\/","title":{"rendered":"Azerbaijan’s Public Friendly Service Systems “Asan” and “Dost” in Pakistan – by Tazeen Akhtar Islamabad"},"content":{"rendered":"

\"\"Tazeen Akhtar | Islamabad<\/strong><\/p>\n

\"\"Prime Minister of Pakistan Shehbaz Sharif and President of Azerbaijan Ilham Aliyev held a telephone conversation on October 10, 2026 to reaffirm their strategic partnership and discuss expanded bilateral cooperation. Prime Minister praised the Islamabad service center modeled after Azerbaijan’s ASAN Khidmet system and requested Azerbaijani support to expand the network to other regions of Pakistan. President Aliyev agreed to provide full assistance and expertise.<\/p>\n

Pakistan has institutionalized bilateral cooperation to integrate the ASAN and DOST operational strategies of Azerbaijan within its own public sector administration.<\/p>\n

While Azerbaijan’s ASAN Khidmat Center is already operational in Islamabad (launched in January 2026), the DOST model which focuses specifically on social protection and labor services, has been presented and discussed for future replication in Pakistan, though a dedicated DOST center is not yet independently established on the ground.<\/p>\n

Azerbaijan has signed agreements with 30 countries and international organizations on the export of its ASAN Service model. Service centers based on this model are already operating in six countries – Indonesia, Uzbekistan, Ethiopia, Uganda, Afghanistan, and now Pakistan.<\/p>\n

The Government of Punjab, under Chief Minister Maryam Nawaz Sharif, is modernizing public service delivery through the e-Khidmat Markaz (Citizen Facilitation Centers). These centers operate alongside the federal Pakistan Asaan Khidmat Center initiative, both of which are heavily inspired by Azerbaijan’s internationally acclaimed DOST Agency (Sustainable and Operative Social Provision) model.<\/p>\n

ASAN Xidmat (Khidmat) Center<\/strong><\/span><\/p>\n

The Pakistan Asan Khidmat Center in Islamabad Asaan Khidmat Center in Islamabad on January 15, 2026. is the country’s first state-of-the-art, one-window digital facilitation hub.<\/p>\n

Modeled after Azerbaijan\u2019s globally acclaimed ASAN service, it brings over 60 essential public services from 12+ government departments completely under one roof to eliminate long queues and repeated official visits.\"\"<\/p>\n

The center provides 42 on-site and 22 digital services, including:<\/strong><\/em><\/span><\/p>\n

\u2022 Identity & Travel Documents: NADRA identity services (CNIC, FRC, juvenile cards) and Passport applications or renewals.
\n\u2022 Foreign Affairs: Ministry of Foreign Affairs (MOFA) document attestation and Apostille-related services.
\n\u2022 Law Enforcement: Islamabad Police character certificates, verifications, and driving license services.
\n\u2022 Civic & Municipal Services: Capital Development Authority (CDA) civic services and civil registration (birth, death, and marriage certificates).
\n\u2022 Taxation & Utilities: Excise & Taxation vehicle registrations, Federal Board of Revenue (FBR) tax matters, and IESCO\/SNGPL utility bill payments or connections.
\n\u2022 Education & Health: Federal Board of Intermediate and Secondary Education (FBISE) and Drug Regulatory Authority of Pakistan (DRAP) facilitation.<\/p>\n

Designed to provide international-standard citizen facilitation, the center boasts an average processing time of just 3 to 10 minutes per application. It features advanced digital touch-screen kiosks, a dedicated childcare daycare center, and prioritized facilities for senior citizens.<\/p>\n

Prime Minister Shehbaz Sharif inaugurated Pakistan Asan Khidmat Markaz in Islamabad today to facilitate the people residing in the Federal Capital. He expressed gratitude to\u00a0 President Ilham Aliyev for providing support in the establishment of this Markaz. The Prime Minister said the scope of Pakistan Assan Khidmat Markaz will be expanded in Muzaffarabad and Gilgit-Baltistan also.<\/p>\n

Azerbaijan’s ASAN Service (Azerbaijan Service and Assessment Network) is an internationally acclaimed one-stop public service model established in 2012 to streamline government administration, maximize transparency, and eliminate bureaucratic corruption. Operating under the State Agency for Public Services and Social Innovations, the word “asan” means “easy” in Azerbaijani, underscoring its primary mission to simplify public interactions with the state.<\/p>\n

By bringing hundreds of services from various government entities and private firms under a single roof, it operates with a near 100% public satisfaction rate and has evolved into a global blueprint for public sector reform.The efficiency and transparency of the ASAN framework have garnered praise from the OECD and the United Nations. It has transformed from a domestic innovation into a major Azerbaijani national brand exported to other nations seeking governance upgrades.<\/p>\n

PM Pakistan Inaugurates “Asan Khidmat Center” in Islamabad Set up with Azerbaijan Cooperation : Thankful to President Ilham Aliyev ; Shehbaz<\/a><\/p><\/blockquote>\n